Where is the store based?
What is this store’s return and exchange policy?
I offer a 14 days exchange policy, subject to stock availability. All returns must be received in the same condition they were sent out. If the item is too small or too large then we will exchange it for a different size, but it must be within 14 days of purchase.
I do not offer refund on purchase, but will happily offer store credit.
Do you accept orders placed outside of Switzerland ?
I sure do!
However, the shipping fees might be a bit more expensive for overseas orders.
How long will it take to receive my order?
Up to 7 days for Swiss orders
Up to 12 days for European orders
Up to 14 days for Worldwide orders
Most orders are dispatched within one to three working days. If any problem occurs we will be in contact with you asap. If you require another method of shipping (e.g Next days, …) contact us by email first. Please note there will be an additionnal charge.
How do I pay for my order? Is it secure?
WooCommerce has a secure PayPal plug-in used on this website, one of the most trusted online payment solutions on the web. Because of this, WooCommerce has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?
If you have a problem with an order from this store, please contact us directly through the Contact page.